At Aquamart, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy guidelines below:

1. Eligibility for Returns:

• We accept returns within 30 days of the original purchase date.
• Returned items must be in their original condition, unused, and in the original packaging.

2. Return Process:

• To initiate a return, please contact our customer support team within 30 days of your purchase date.
• Our team will provide you with a Return Merchandise Authorization number and further instructions on how to return the item.

3. Shipping Charges:

• Customers are responsible for all return shipping charges unless the return is due to a mistake on our part or a defective item.

4. Restocking Fee:

• A restocking fee may apply to certain returns. This fee will be deducted from the refund amount.

5. Refund Process:

• Once we receive the returned item and inspect it, we will process the refund within several business days.
• Refunds will be issued to the original payment method used for the purchase or the agreed upon method.

6. Non-Returnable Items:

• Certain items could be non-returnable and are decided upon by Aquamart. These items are non-returnable unless they are defective or damaged upon receipt. 

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or refund. Terms & Conditions apply.

8. Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.

9. Custom Orders:

• Custom orders and personalized items are non-returnable unless they are defective or damaged upon receipt.

10. Contact Us:

• For any return inquiries or to initiate a return, please contact our customer support team at info@aquamart.co.za

Please note that this return policy is subject to change without notice. Please note returns are investigated and decided upon solely by Aquamart and responsible staff members to ensure a return is valid. We reserve the right to deem a return invalid for any reason. We encourage you to review the return policy on our website before making a purchase. Our goal is to ensure your satisfaction and provide a hassle-free return process when needed.